Return Policy

Jewel Lanka Gold House

1. Introduction

Welcome to Jewel Lanka Gold House, a brand registered under Jewel Lanka Gem and Jewel (Pvt) Ltd. This Return Policy outlines our guidelines for returns and exchanges. By making a purchase on our website, you agree to comply with the terms described herein.

2. Eligibility for Returns

To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
Customized or personalized items are generally not eligible for return unless there is a manufacturing defect.

3. Initiation of Returns

To initiate a return, contact our customer service team at [returns@jewellankagoldhouse.com] within 3 days of receiving your order.
Clearly state the reason for the return and provide relevant details.

4. Return Authorization

Upon approval, you will receive a Return Authorization (RA) number and detailed instructions on how to proceed with the return.
Returns without a valid RA number may not be accepted.

5. Shipping the Return

Ensure the item is securely packaged to prevent damage during transit.
Include the RA number on the package.
You are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.

6. Inspection and Processing

Once the returned item is received, it will be inspected to ensure it meets the eligibility criteria.
Refunds or exchanges will be processed within 7 days after the receipt of the returned item.

7. Refunds

Refunds will be issued to the original payment method used for the purchase.
Shipping fees are non-refundable, except in cases of manufacturing defects or errors on our part.

8. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

9. Restocking Fees

Restocking fees may apply to certain returns. Details will be communicated during the return authorization process.

10. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately.
We will provide instructions for returning the item and will cover the return shipping costs.

11. Contact Us

For any questions or concerns regarding our Return Policy, please contact us at [returns@jewellankagoldhouse.com].