Terms & Conditions

1. Introduction

Welcome to Jewel Lanka Gold House, a brand registered under Jewel Lanka Gem and Jewel (Pvt) Ltd. By using our website and purchasing our jewelry items, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making a purchase. If you do not agree with any part of these terms, please refrain from using our website.

2. User Responsibilities

• You are responsible for providing accurate and truthful information during account creation and transactions.
• Maintain the confidentiality of your account information.
• Any unauthorized use of your account is your responsibility.

3. Product Information

• Product descriptions, prices, and availability are subject to change without notice.
• We strive to ensure the accuracy of product images and information but cannot guarantee it.
• Colors may vary slightly due to photographic lighting sources or monitor settings.

4. Order Process

• To place an order, select items, add them to your cart, and complete the checkout process.
• Order confirmation will be sent to your registered email.
• Shipping and delivery details will be provided upon order confirmation.

5. Pricing and Payments

• Prices are in Sri Lanka Rupee (LKR) and inclusive of applicable taxes.
• Shipping fees and any additional charges will be clearly communicated during the checkout process.
• Accepted payment methods include Visa, Mastercard, American Express, Discover, and Diners Club. In addition to that, you can pay with ezCash, mCash, Sampath Vishwa, Frimi, Genie, HelaPay, ComBank Q+.
• Security measures are in place to protect your payment information.

6. Shipping and Delivery

• Information on shipping methods, estimated delivery times, and associated costs is provided during checkout.
• International shipping is available with additional charges.
• Lost or delayed shipments will be addressed according to our shipping policy.

7. Returns and Exchanges

• Refer to our Return and Exchange Policy for detailed information.
• Eligible returns must meet specified conditions, including timelines and original packaging.
• Restocking fees may apply in certain situations.

8. Warranties and Guarantees

• Products may come with warranties or guarantees; refer to product-specific details.
• Warranty terms and conditions are outlined separately.

9. Intellectual Property

• Ownership of intellectual property rights, including trademarks and copyrights, belongs to Jewel Lanka Gem and Jewel (Pvt) Ltd.
• Users are not permitted to use, reproduce, or distribute any content without permission.

10. Privacy Policy

• Please refer to our Privacy Policy for details on the collection, use, and protection of personal data.

11. Dispute Resolution

• Disputes may be resolved through arbitration or mediation.
• The governing law and jurisdiction are as specified in our Dispute Resolution Policy.

12. Limitation of Liability

• Jewel Lanka Gem and Jewel (Pvt) Ltd. is not liable for indirect, consequential, or incidental damages.
• Liability is limited to the value of the purchased product.

13. Changes to Terms & Conditions

• We reserve the right to update or modify these terms and conditions. Any changes will be effective upon posting.
• Users will be notified of significant changes.

14. Contact Information

For any inquiries or support, please contact us at [info@jewellankagold.com].